Case Study ISO 9001


ISO 9001 Audit

Case Study

Multinational – World’s Leading Location Platform Company Increases Transparency and Collaboration with SAFe®

Industry: Mapping Data
Division: Highly Automated Driving
Product: HD Live Map

Reach: 300 Leaders/ 150 Coaches/ 9000 Employees

Coaching Level: Leadership/ Program
Coaching Focus: Ways of Working/ ISO 9001 Audit
Culture Shift: Quality Mindset
Impact: Highly Automated Driving Leadership and Teams

HERE continues to lead the way in the automotive industry, working with the vast majority of OEMs on location-based technology that’s at the foundation of today and tomorrow’s vehicle experiences. Their map data and services are found in 4 out of 5 vehicles sold with embedded navigation systems in North America and Western Europe. To date, more than 100 million vehicles have HERE maps on board.

Highly Automated Driving division needed to implement a Quality Management System and achieve ISO 9001 Certification.

Worked with key leaders and teams to ensure required documentation, quality manual and processes across divison were documented.

Installed a quality mindset and achieved ISO 9001:2015 certification.


As the HD Live Map product moved from R&D to a Core product, customers were requiring ISO 9001:2015 Certification.

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As an Agile Coach, I lead the ISO 9001:2015 certification efforts

  • Created a Culture of Collaboration and Quality: Co-created ISO 9001:2015 Certification Plan and Quality Management System documentation. Worked through internally auditing leaders and teams and identifying actions needed for improvement prior to the ISO 9001:2015 audit. Worked with leaders and teams to implement corrective actions. Conducted mock reviews and ensured leaders and teams were prepared for the external audit. Utilized a kanban system to help teams track corrective actions and improvements prior to and after audit.

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ISO 9001:2015 Certification was achieved.

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